Help

How did you get my personal data?

Answer Your personal data was given to us by you when you registered on the platform or it was provided to us by one of your customers.   Background We obtain information about you when you use our platform and submit information about your organisation and it's practices, for example, when you…

How do I configure two-factor authentication (2FA)?

Answer Go to your user name at the top right of your Dashboard and use the ‘Enable two-factor authentication’ option under your Security settings. You will need to have an authentication app available to use on your mobile phone.   Background Two-factor authentication is a security process which…

What should I do if my mobile phone is stolen?

Answer Go to 'Contact Us' and let us know if the mobile phone that you use is lost or stolen.   Background If your mobile phone is lost or stolen, it does not mean that anyone else can access your account using the authentication app. It is just one factor in a two-factor authentication process.…

What if I have more than one contact per organisation?

Answer Only one email address should be uploaded for each organisation. If multiple users need to access the assessment, your supplier has the ability to invite another colleague to collaborate.   Background The supplier invitation spreadsheet will only be able to recognise one contact per organ…

How does the request access to another organisation process work?

Answer The request process works by our Support Team contacting the User Manager on the correct account on your behalf.   Background A user may have to request access to another organisation for several reasons. These reasons may be that they are registered on the wrong organisation, the user re…